Customers' Personal Information Protection Policy

1. Collection and Use of Personal Information
Personal information obtained from customers shall be limited to what is necessary to fulfill the purpose of use declared beforehand. We collect personal information upon obtaining customer agreement. If a customer chooses not to provide essential information, please understand that some services (such as travel bookings) may not be available.

2. Purpose of Use
Our company and commissioned agents will use your personal information for the following purposes:
(1) Contacting customers;
(2) Arranging transportation, accommodation, and travel services;
(3) Procedures related to travel arrangements;
(4) Insurance procedures for accidents or damages;
(5) Providing information on products, services, or campaigns;
(6) Requesting feedback or questionnaires;
(7) Compiling statistical data for service improvement.

3. Provision to Third Parties
We may provide personal information (such as names, addresses, phone numbers, and flight details) to transportation providers, accommodation facilities, or service providers in print or electronic data to fulfill travel arrangements. If you wish to stop the provision of information to specific third parties, please contact us prior to the travel date.

4. Security Management
We strive to keep personal information accurate and up-to-date. We implement preventive measures against unauthorized access, leakage, or loss of data. We exercise necessary supervision over employees and subcontractors to ensure secure management.

5. Special Conditions for Residents of the EEA (EU, Norway, Iceland, and Liechtenstein)
We comply with applicable laws regarding the protection of personal information for residents of the European Economic Area (EEA).

5.1 Data Collection: We collect Name, Email, Address, and Telephone number to provide the requested services.
5.2 Non-Disclosure: We do not disclose data to third parties unless necessary for service provision (e.g., hotels, airlines) or required by law.
5.3 Data Retention: Personal information is retained for two years from the booking date, after which it is securely deleted.
5.4 Statistics: Anonymized statistical data may be used for analysis.

6. Inquiries and Rights
If you wish to request disclosure, correction, deletion, or suspension of use of your personal information, please contact the department below.

Nippon Travel Agency Co., Ltd. - Customer Assistance Center
Nihombashi-Daiya Bldg., 1-19-1 Nihombashi, Chuo-ku, Tokyo 103-8266, Japan
Email: sodan_shitsu@nta.co.jp
Business Hours: Mon-Fri 9:45 a.m. - 5:45 p.m. (JST)
(Closed on weekends and Japanese national holidays)

7. Website Security & Cookies
We are committed to managing personal information securely. We use SSL encryption to protect data transmission and firewalls to prevent unauthorized access. We use cookies to improve user experience; you may disable cookies in your browser settings, though this may limit website functionality.

8. Applicable Laws & Jurisdiction
This policy is governed by Japanese law. Any disputes regarding personal information shall be submitted to the Tokyo Summary Court or Tokyo District Court.

Revised: January 21, 2026