World Aquatics Masters Championships - Kyushu 2023 (Kagoshima) |
About account registration
Q: How do I make a hotel reservation?
A: Please, Follow these steps: Create an account ―Login―Accommodation Plan― Choose Number of Guests―Book a hotel―Make a payment.
Q: Do I need to pay for creating an account?
A: Admission fee and annual membership fee of the system are free of charge.
Q: Are there any preconditions for registering an account?
A:You must agree to the terms and conditions of handling personal information of the reservation platform.
Q:I don't have an email address, can I register for an account?
A: All the contacts will be conducted via e-mail and You need to have an e-mail address to create an account and make reservations.
*An email address is required to register as a member.
About Accommodation
Q: What is the difference between a double room and a twin room?
A: The double room has 1 double-sized bed for 1 or 2 people, and the twin room has 2 beds in one room.
Please select the number of guests in a room when selecting hotels to reserve.
Q: Is there a child fee?
A: If a kid needs a separate bed, a child fee is charged the same amount as an adult fee. Please contact us beforehand if you are bed-sharing with your kid.
Q: Can I use an extra bed? How much is the additional charge?
A: It depends on the hotel. Please contact us regarding extra bed arrangement
Q: Is it possible to arrange breakfast for food-allergies, vegetarian, halal, etc.?
A: It depends on the hotel. Please contact us in advance.
Q: Is there a smoking room in the hotel?
A: Generally, Hotel rooms are arranged in non-smoking rooms (in some cases, rooms might be antismoke-deodorized).
If you would like to reserve a smoking room, please fill in your request in the comment column at the time of booking.
However, please note that we may not be able to meet your request.
Q: Can I extend my stay beyond the available periods?
If You would like to extend your stay before / beyond the available periods, Please contact us: at masters_kyushu@nta.co.jp
Note: We might not be able to fully guarantee securing rooms even after receiving your email request, due to the unavailability of rooms at hotels.
Q: How can I confirm or change my reservation?
Q: I made a mistake in the name of my accompanying person during the reservation. How Can I fix it?
Click on the name of the attendee you want to change and make corrections accordingly.
Q: I would like to inquire an invoice and a booking confirmation slip for my reservation.
Q: I would like to get a receipt.
E-mail: masters_kyushu@nta.co.jp