Q: I keep getting the message "The Log-in ID you entered is invalid."
A: Please register your details again from the beginning on the page [Registration for New Users].
  (*You can find the page on the bottom of the screen after clicking [LOGIN].)

Q: What is the payment method?
A: By your credit card (online).

Q: How can I change or cancel my reservation online?
A: Please click [Confirm/Change] on the left and proceed.

Q: How can I edit my personal information?
A: Please log in and click [Edit Personal Account Information] on the upper left.

Q: My credit card was declined. What is the reason?
A: Please contact your credit card company.